JessicaRandall.com

Graphic, UX/UI, Web Designer

U-Haul Internal

I liked to look at the U-Haul intranet as the heart of the company. It was used daily by all corporate and field employees and it housed web applications that worked with many of the businesses within the U-Haul network and was something that I was always trying to improve, update, simplify and address interface problems.

Since it wasn't a customer facing website a lot of the time the design of applications was an after thought. That was a bit challenging at times but it also made it that much more important that I have the know-how to come in, research, and deliver a fantastic application that not only helps the employees but makes their job less stressful.

I worked closely with developers, managers, the stats team, and employees of all positions on a daily basis and I did a lot of research and gathered a ton of employee feedback for every project I worked on. Often times you could hear me around the office telling other designers and managers that "We as designers needed to be proactive, not reactive."

Project goals:

  1. Help customers by designing applications for employees to use that are simple, appealing and easy-to-use.
  2. Meet the project request requirements of the program managers.

Customer Details - Webpage

The U-Haul intranet was seriously lacking a centralized customer database and a webpage to feature all of the customer's details so I tasked myself with designing a webpage that would help the different U-Haul departments communicate with the customers faster and more efficeniently.

The customer details page stored all of the customers information, their active and past contracts from within the entire U-Haul network, any money oweed, and any details they inputted within their U-Haul account page such as stored credit card information and passenger details.

I did all of the UI design and front end code for the web application.

Project goals:

  1. Ability to see the entire customer details at a glance.
  2. Ability to access different department's applications and webpages depending on set permissions.
  3. Decrease customer hold times.
  4. Ability for notifcations to alert agents of certain situations.
  5. Ability to work on multiple mobile devices.
  6. Premier the new CSS responsive framework.

U-Haul Internal:

U-Haul Internal:

U-Haul Internal:

U-Haul Internal:


Customer Service - Application

The customer service department's online vendor dispatching software was in need of an upgrade and we decided to create an application on the U-Haul intranet and move over the current data from the older software.

The application is for when a customer calls in to the U-Haul Emegency Road Service phone number to report an incident with their U-Haul equipment. The agent gathers details and figures out what vendor to disptach to the customers or equipments current location. There are times when the agent will just need to input the incident details for furture reference.

I was in charge of the UX design and all of the front end code for the application.

Project goals:

  1. Create an application that helps get vendors out faster to the customers.
  2. Ability to see call details at a glance.
  3. Ability to work on all mobile devices.
  4. Integrate a GPS locator.
  5. Ability to feed into the other departments databases.
  6. A complete history for all calls.

U-Haul Internal:

U-Haul Internal:

U-Haul Internal:


Customer Service - Webpage

I designed a dashboard that customer service agents would use on a daily basis in order to help customers faster and more efficently.

The webpage also contained some of their personal data such as their schedules, break times, a to-do-list and boss contact details.

I did all of the UI design and front end code for the web dashboard.

Project goals:

  1. Ability to work on all mobile devices.
  2. Links to all relative tools and apps that are used daily.
  3. Ability to work with the phone systems.

U-Haul Internal:

U-Haul Internal:

U-Haul Internal:

U-Haul Internal:


Internal CSS Framework

I was tasked with creating a basic CSS framework for all of the designers and developers to refer to and use when creating a new webpage or updating an existing one.

I did all of the UI design, HTML, CSS, and SASS code for the framework.

Project goals:

  1. Responsive grid layout design.
  2. Update the current intranet design but not to drasitically.
  3. Start using HTML5 and CSS3 elements.
  4. Create CSS classes that can be used in combination with one another to create complex, engaging, and unified webpage designs.
  5. Browser support for IE6 and above and all other major browsers.
  6. Give information on when to use certain classes and what not to do in some scenerios.

U-Haul Internal:

U-Haul Internal:

U-Haul Internal:


Legal Billing - Application

The Legal Billing department needed to get a web application on the U-Haul intranet and I was in charge of the over all user experience, which included wireframes, mockups, sketches and click-through pdfs.

Project goals:

  1. Ability to work side-by-side with the lawfirms software.
  2. A complete history timeline for all invoices, cases, and lawfirms.
  3. Ability to feed into the other departments databases.

U-Haul Internal:

U-Haul Internal:

U-Haul Internal:

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